Customer Care Specialist

  • Customer Care - Retail Ops
  • £24k - 25k p/a
  • Slough
  • Temporary, ongoing
  • VAC-11012

Working within the Retail Operations Department, you will be responding to and processing all customer and dealer enquiries.  For this role you must have good negotiation/objection handling skills and be confident in decision making/prioritisation.

Duties to include:

  • Process all in life contract changes for customers including early settlements, maturities and terminations
  • Respond to and resolve inbound customer / dealer enquiries
  • Make outbound calls as appropriate
  • Maintain dealer relationships including set up of dealers and campaigns, adjusting and calculation of advance rates, commissions and volume bonuses
  • Own all customer issues through to resolution
  • Work effectively with colleagues in support

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Job Overview

Date Posted:

Posted 4 weeks ago

Expiration Date:

16/09/2019

Location:

slough

Salary:

Competitive

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