Head of Retail (Director)

Head of Retail\n\n£100,000 + package | UK (Flexible Location)\n\nWe are working with a leading services organisation to recruit a Head of Retail to join their team in a national role.\n\nThis is an exciting opportunity to take ownership of retail performance across a diverse, multi-site portfolio, driving standards, consistency, and customer experience within a complex operating environment.\n\nThe Role\n\nReporting into senior leadership, you will be responsible for leading and developing retail performance across multiple sites, working closely with operational and commercial teams to ensure strong delivery and continuous improvement.\n\nYou will play a key role in:\n\n * Driving high standards across retail operations\n\n * Supporting the delivery of strategic initiatives at site level\n\n * Improving performance through effective analysis and action planning\n\n * Leading and developing a small, geographically dispersed team\n\n * Building strong relationships with internal stakeholders to achieve shared goals\n\nThis is a highly collaborative role, requiring a balance of strategic thinking and hands-on engagement with sites.\n\nAbout You\n\nWe are looking for a commercially aware retail leader with experience in multi-site environments.\n\nYou will bring:\n\n * A background in retail, food service, or hospitality\n\n * Experience managing or influencing performance across multiple locations\n\n * Strong stakeholder management and communication skills\n\n * The ability to work effectively within a matrix organisation\n\n * A collaborative, solutions-focused approach with a focus on delivery\n\n * A passion for driving high standards and improving customer experience\n\nWhy Apply?\n\n * National role with broad exposure across a large, established organisation\n\n * Opportunity to influence and improve performance at scale\n\n * Work within a collaborative and forward-thinking environment\n\n * Strong package and progression opportunities